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IS MY CREDIT CARD INFORMATION SECURED?
HOW DO YOU SHIP?
HOW MUCH DO YOU CHARGE FOR SHIPPING?
DO I HAVE TO PAY SALE TAXES?
CAN I CHECK MY ORDER STATUS?
WHAT IS YOUR RETURN POLICY?
CAN I HAVE MY PURCHASE SHIPPED TO A DIFFERENT ADDRESS?
DO I HAVE TO HAVE A PAYPAL ACCOUNT TO ORDER FROM YOU?
DO YOU REPAIR JEWELRY?
WHERE ARE YOU LOCATED?


IS MY CREDIT CARD INFORMATION SECURED?
Yes. We do not keep any credit card information on file and our orders are processed through PayPal's secured SSL servers.

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HOW DO YOU SHIP?
We ship USPS Priority Mail, which will arrive in 2-3 days. Items that are available will ship out in 1-2 business days. Custom and made-to-order items will ship out within 2-4 business days.

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HOW MUCH DO YOU CHARGE FOR SHIPPING?
Our shipping charge is $5.00 and we ship USPS Priority Mail.

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DO I HAVE TO PAY SALE TAXES?
Sale taxes applies to Illinois residents. The state sales tax is 9.25%.

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CAN I CHECK MY ORDER STATUS?
Yes. You can track your order once it is shipped. You will receive an email with a tracking number and a link to where you can track your package online.

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WHAT IS YOUR RETURN POLICY?
Please see our shop "Terms of Service" located at the bottom-right corner of each page.

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CAN I HAVE MY PURCHASE SHIPPED TO A DIFFERENT ADDRESS?
No. At this time we only ship to "confirmed addresses". A Confirm Address is either an address at which a User receives his/her credit card statement. Shipping to a Confirm Address minimizes the risk of being paid by a fraudulent buyer.

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DO I HAVE TO HAVE A PAYPAL ACCOUNT TO ORDER FROM YOU?
No. If you do have a PayPal account we prefer you use it as an extra layer of buyer protection.

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DO YOU REPAIR JEWELRY?
Yes. We offer a one time complimentary jewelry repair on (Latrice Monique Handcrafted Jewelry ONLY) within the first 30 days you received your items from us. Repairs outside of 30 days and badly damage items will subjected to a fee, due to availability of materials and the degree of repair. Customer is also responsible for all shipping charges. Please email us first at latricemoniquedesigns@gmail.com for more information.

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WHERE ARE YOU LOCATED?
We are located in Chicago, lllinois.

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Last Updated: 21 Oct 2016 19:43:31 PDT home  |  about  |  terms  |  contact
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